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(Download) "When Engaged Employees Meet Engaged Customers; These Moments Produce Results That Far Exceed Companies' Expectations, According to the Authors of Human Sigma (Interview)" by Gallup Management Journal ~ Book PDF Kindle ePub Free

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When Engaged Employees Meet Engaged Customers; These Moments Produce Results That Far Exceed Companies' Expectations, According to the Authors of Human Sigma (Interview)

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eBook details

  • Title: When Engaged Employees Meet Engaged Customers; These Moments Produce Results That Far Exceed Companies' Expectations, According to the Authors of Human Sigma (Interview)
  • Author : Gallup Management Journal
  • Release Date : January 14, 2008
  • Genre: Business & Personal Finance,Books,
  • Pages : * pages
  • Size : 75 KB

Description

Byline: A GMJ Q&A with John H. Fleming and Jim Asplund, authors of Human Sigma: Managing the Employee-Customer Encounter Synopsis: The authors of Human Sigma: Managing the Employee-Customer Encounter tell why people are the fulcrum of profitability and why it's tempting to replace workers with machines -- and why you really, really shouldn't.


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